COVID-19 UTILITY RESPONSE

The City of Gig Harbor is taking the following steps to provide utility relief during the COVID-19 emergency:

• Water will not be disconnected for non-payment for any customer during the emergency.

• All interest and late fees on delinquent payments have been suspended.

• Long term payment arrangements will be offered upon the expiration of the 

emergency proclamation. More details will be provided as soon as information is available.

Services will continue to be billed and accrued at current rates. We do encourage regular payment of monthly charges as the balances will continue to accrue. 

Governor Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. The City of Gig Harbor is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.

NEW! Pierce County Rental and Utility Assistance Program

Pierce County Human Services and the City of Tacoma have received funding for rental and utility assistance for tenants impacted by COVID-19 and behind on rent.

The purpose of the Rental Assistance program is to prevent eviction for Pierce County residents (including those living in the City of Tacoma) impacted by COVID-19 who are behind on rent. Applicants must qualify as low-income at or below 80% Area Median Income (AMI), but priority will be given to those under 50% AMI. Assistance with utilities, garbage and internet is also available for those behind on payments.

For more information, please visit https://www.piercecountywa.gov/7142/Rental-Assistance 

Low-Income Senior Citizen Discount                  

Senior citizens may be eligible to receive a reduction of their water and sewer rates if they meet established income requirements. Download the Senior Citizen Rate Discount Application (PDF) or contact Heather Stites at 253-851-6157 for more information.

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Interactive City Boundary Map

Access the interactive map here to confirm your service area provider.

Utility Payoff Requests

Requests for escrow estimated or final payoff amounts should be sent to utilities@cityofgigharbor.net. Turn around time is typically 3 business days.

Meter Requests

Once connection fees have been paid and applicable permits issued a meter installation can be requested. Please send requests to utilities@cityofgigharbor.net

Automatic Payments                            

Utility payments may be withdrawn automatically from your Checking Account. Please mail or return a completed Automatic Withdrawal Authorization Form (PDF) to initiate or you can click here Pay Utilities Online to register online. 

Your automatic monthly payment will be taken on the 25th of the month in which your bill is due. If your most recent due date has already passed and you have a balance on your account, please make a payment now.  Your automatic payments will not begin until your next bill and will not include any past due amounts.

Backflow (Cross Connection) Requirements   

The Washington State Department of Health requires all backflow prevention devices to be tested annually. Devices need to be maintained to insure a healthy public water supply. View the List of Certified "Backflow" Installers / Certified Testers (PDF). Please contact Lisa Krasas at 253-853-8251 for more information.

Water Issues

If you are experiencing discolored or odorous water problems please call 253-851-8136.